27 questions

QUESTION 1

1. The ____[A]______ reason for CSR offers managers a stronger basis for making decisions about which stakeholders and social responsibility issues should garner their attention and resources given the multitude of options available.WORD BANK- external, pragmatic, internal, externalities, strategic, ethical

QUESTION 2

1. The three reasons that corporations should care about social responsibility are ______, _________, and _________.WORD BANK- external, pragmatic, internal, externalities, strategic, ethical
   

2 points

QUESTION 3

1. An ethical culture is maintained through alignment between the formal and democratic systems.
   

   
   True
   
   False
   

1 points

QUESTION 4

1. The ___________ approach to ethical decision making focuses on what decision an individual should make.

   		descriptive
   		illustrative
   		regulatory
   		prescriptive

2 points

QUESTION 5

1. Research finds that discrimination can only be a subtle factor and occurs only in working relationships but not in hiring, promotions, and layoff decisions.

   
   True
   
   False
   

1 points

QUESTION 6

1. Corporate social responsibility (CSR) consists of which four kinds of responsibilities:
   

   		Economic, ethical, societal, and altruistic
   		Economic, legal, ethical, and altruistic
   		Fiscal, legal, societal, and philanthropic
   		Economic, legal, ethical, and philanthropic

2 points

QUESTION 7

1. At Delivering One Dish at a Time, Inc. three employees Amanda, Corey, and Brittany can be described as having the following characteristics: passionate and enthusiastic, feel profoundly connected to the company, and eagerly go the “extra mile.” These employees fit into which of these groups?

   		Actively engaged employees
   		Not engaged employees
   		Partially engaged employees
   		Actively disengaged employees

2 points

QUESTION 8

1. The US Sentencing Guidelines use a “carrot and stick” approach to managing corporate crime. What is meant by the use of “carrot” and “stick”?

   		The carrot refers to the guidelines as “food for thought” and the stick refers to the punishment if the guidelines are not followed.
   		The carrot refers to incentives in the guidelines to behave ethically and the stick refers to the punishment if the guidelines are not followed.
   		The carrot dangles at the end of the stick as an incentive for organizations to continue to behave ethically.
   		None of these.

2 points

QUESTION 9

1. An ethical dilemma is defined as a situation where two or more “right” values are in conflict.

   
   True
   
   False
   

1 points

QUESTION 10

2. Essay Questions: Choose ONE essay topic from the list provided below and respond in 5-7 complete sentences.

   1. Would you encourage other companies to enact a policy similar to Starbucks and how would your policy differ, if applicable (CID Article)?
   2. Describe the pros and cons for a firm of discussing its philanthropic activities internally and externally.
   3. What is meant by alignment of ethical culture when applying informal and formal systems? Provide an example of how an ethical culture might be misaligned.
   4. From the CID article about “Wal-Mex Bribery,” explain how the actions of Walmart was unethical. Was the punishment sufficient in regard to what occurred?
   5. According to research, one’s ethics are not fully formed and changeable by the time one is old enough to enter college or a job. Support this argument from evidence referenced in Trevino.
   6. Companies face a myriad of stakeholders that often have conflicting interests. Briefly describe a company or an incident that demonstrates how stakeholders’ conflicting interests can lead to unethical behavior.
   7. As a manager, you are faced with the particularly daunting task of disciplining an employee. You remember that punishment must be “fair.” Briefly describe what is expected of you in order for the punishment is to be seen as “fair.”

   QUESTION 11

   1. Matching Key Terms and DefinitionsA) Strong organizational cultureB) Weak organizational cultureC) Socialization (or enculturation)D) Guard rights of consumersE) Guard rights of employees

      –A.B.C.D.E. Standards and guidelines that are known and widely shared by all. –A.B.C.D.E. Subcultures within divisions or departments that are more likely to guide behavior. –A.B.C.D.E. Process promoted through formal and informal transmission of norms. –A.B.C.D.E. Occupational Safety and Health Administration (OSHA) –A.B.C.D.E. The Federal Trade Commission

   What is the Corporate Social Responsibility (CSR) pyramid?

3. QUESTION 13

   1. Matching Key Terms and Definitionsa) Heroesb) Normsc) Ritualsd) Myths
      

      –A.B.C.D.E. Symbolically tells employees what the organization wants them to do and how it expects them to do it. –A.B.C.D.E. Standards of behavior that are accepted as appropriate by members of a group. –A.B.C.D.E. Symbolic figures who set standards of performance by modeling certain behaviors. –A.B.C.D.E. Anecdotes about a sequence of events drawn from an organization’s history. –A.B.C.D.E. Repetitive actions in a business that employees conduct on a regular basis.

      QUESTION 14

      1. The interest in business ethics is just a fad that has only recently been created by popular scandals (i.e., Enron, WorldCom, etc.) reported in the news.

         
         True
         
         False
         

      1 points

      QUESTION 15

      1. Which term defines a body of learned beliefs, traditions, and guides for behavior shared among members of a group?

         		Ethics
         		Norms
         		Culture
         		Rituals

      2 points

      QUESTION 16

      1. Blair, an account executive at Joe Trading International, is thought to be consistent and ethical across contexts by all her team members, subordinates and customers. Marjorie can be described as having which of these?

         		High integrity
         		360 degree performance management
         		Ethical dilemma
         		Corporate value system

      2 points

      QUESTION 17

      1. Given the negative reaction to the word ethics at some organizations, companies have used other terms. Which of the following is not an alternate word suggested or used in place of ethics in organizations?

         		Integrity
         		Vision
         		Values
         		Business practices

      2 points

      QUESTION 18

      1. According to James Shaffer, an expert in communication and employee engagement, what are the 4 drivers of engagement (from Trevino)?
         

      2. QUESTION 19

         3. Essay Questions: Choose ONE essay topic from the list provided below and respond in 5-7 complete sentences.

            1. Would you encourage other companies to enact a policy similar to Starbucks and how would your policy differ, if applicable (CID Article)?
            2. Describe the pros and cons for a firm of discussing its philanthropic activities internally and externally.
            3. What is meant by alignment of ethical culture when applying informal and formal systems? Provide an example of how an ethical culture might be misaligned.
            4. From the CID article about “Wal-Mex Bribery,” explain how the actions of Walmart was unethical. Was the punishment sufficient in regard to what occurred?
            5. According to research, one’s ethics are not fully formed and changeable by the time one is old enough to enter college or a job. Support this argument from evidence referenced in Trevino.
            6. Companies face a myriad of stakeholders that often have conflicting interests. Briefly describe a company or an incident that demonstrates how stakeholders’ conflicting interests can lead to unethical behavior.
            7. As a manager, you are faced with the particularly daunting task of disciplining an employee. You remember that punishment must be “fair.” Briefly describe what is expected of you in order for the punishment is to be seen as

            QUESTION 20

            1. In which step in ethical decision making is the disclosure rule appropriate to explore?

            QUESTION 21

            1. ____[A]____, such as environmental damage, are costs to society that are produced by companies but not reflected in the company’s cost structure.
               WORD BANK- external, pragmatic, internal, externalities, strategic, ethical
               

               
               

            2 points

            QUESTION 22

            1. Kohlberg argued that the higher the reasoning stage, the more ethical the decision.

               
               True
               
               False
               

            1 points

            QUESTION 23

            1. Organizations are finding that in the area of Corporate Social Responsibility (CSR), it is becoming increasingly difficult to separate _________ organizational ethics from __________ social responsibility.WORD BANK- external, pragmatic, internal, externalities, strategic, ethical

            2 points

            QUESTION 24

            1. Which of these is NOT a part of informal system in an organization?

               		Norms
               		Rituals
               		Decision processes
               		Language

            2 points

            QUESTION 25

            1. According to the authors, ethical behavior is defined as:

               		principles, norms, and standards agreed upon by society
               		a set of moral principles or values that guide an individual
               		rules of behavior set by the Federal government
               		none of these

            2 points

            QUESTION 26

            1. The ____[A]______ reason for corporate social responsibility argues that businesses, as part of society, have a responsibility to behave in the right way.WORD BANK- external, pragmatic, internal, externalities, strategic, ethical
               

               
               

            2 points

            QUESTION 27

            1. In the __________ perspective, social responsibility is seen as appropriate because it is “the right thing to do.”

               		economic
               		ethical
               		pandemic
               		strategic