Operations Management Is Applicable
Question 1
Operations management is applicable
Answer
[removed] | mostly to the service sector. | |
[removed] | to services exclusively. | |
[removed] | mostly to the manufacturing sector. | |
[removed] | to manufacturing and service sectors. | |
[removed] | to the manufacturing sector exclusively. |
Question 2
The responsibilities of the operations manager include
Answer
[removed] | planning, organizing, staffing, procuring, and reviewing. | |
[removed] | forecasting, designing, planning, organizing, and controlling. | |
[removed] | forecasting, designing, operating, procuring, and reviewing. | |
[removed] | planning, organizing, staffing, leading, and controlling. | |
[removed] | designing and operating. |
Question 3
Which of the following would not be an operations function in a fast-food restaurant?
Answer
[removed] | making hamburgers and fries | |
[removed] | advertising and promotion | |
[removed] | maintaining equipment | |
[removed] | designing the layout of the facility | |
[removed] | purchasing ingredients |
Question 4
Which of the following is not a typical service attribute?
Answer
[removed] | intangible product | |
[removed] | easy to store | |
[removed] | customer interaction is high | |
[removed] | simultaneous production and consumption | |
[removed] | difficult to resell |
Question 5
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?
Answer
[removed] | 25 boxes/hr | |
[removed] | 50 boxes/hr | |
[removed] | 5000 boxes/hr | |
[removed] | none of the above | |
[removed] | not enough data to determine productivity |
Question 6
Current trends in operations management include all of the following except
Answer
[removed] | just-in-time performance. | |
[removed] | rapid product development. | |
[removed] | mass customization. | |
[removed] | empowered employees. | |
[removed] | All of the above are current trends. |
Question 7
Which of the following is true about business strategies?
Answer
[removed] | An organization should stick with its strategy for the life of the business. | |
[removed] | All firms within an industry will adopt the same strategy. | |
[removed] | Well-defined missions make strategy development much easier. | |
[removed] | Strategies are formulated independently of SWOT analysis. | |
[removed] | Organizational strategies depend on operations strategies. |
Question 8
A firm can effectively use its operations function to yield competitive advantage via all of the following except
Answer
[removed] | customization of the product. | |
[removed] | setting equipment utilization goals below the industry average. | |
[removed] | speed of delivery. | |
[removed] | constant innovation of new products. | |
[removed] | maintain a variety of product options. |
Question 9
Which of the following is not an operations decision?
Answer
[removed] | maintenance | |
[removed] | price | |
[removed] | layout design | |
[removed] | quality | |
[removed] | inventory |
Question 10
Which of the international operations strategies uses the existing domestic model globally?
Answer
[removed] | international strategy | |
[removed] | global strategy | |
[removed] | transnational strategy | |
[removed] | multidomestic strategy | |
[removed] | none of the above |
Question 11
Which of the following statements is true about operations strategy?
Answer
[removed] | It should support the corporate strategy. | |
[removed] | It should help achieve the operation’s mission. | |
[removed] | It should be integrated with the other functional areas’ strategies. | |
[removed] | It should promote competitive advantage. | |
[removed] | All of the above are true. |
Question 12
Forecasts
Answer
[removed] | become more accurate with longer time horizons. | |
[removed] | are rarely perfect. | |
[removed] | are more accurate for individual items than for groups of items. | |
[removed] | all of the above | |
[removed] | none of the above |
Question 13
The forecasting model that pools the opinions of a group of experts or managers is known as the
Answer
[removed] | sales force composition model. | |
[removed] | multiple regression. | |
[removed] | jury of executive opinion model. | |
[removed] | consumer market survey model. | |
[removed] | management coefficients model. |
Question 14
A product’s life cycle is divided into four stages, which are
Answer
[removed] | introduction, growth, saturation, and maturity. | |
[removed] | introduction, growth, stability, and decline. | |
[removed] | introduction, maturity, saturation, and decline. | |
[removed] | introduction, growth, maturity, and decline. | |
[removed] | none of the above |
Question 15
Quality function deployment (QFD)
Answer
[removed] | determines what will satisfy the customer. | |
[removed] | translates customer desires into the target design. | |
[removed] | is used early in the design process. | |
[removed] | is used to determine where to deploy quality efforts. | |
[removed] | all of the above |
Question 16
The work order
Answer
[removed] | shows, in schematic form, how the product is assembled. | |
[removed] | lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. | |
[removed] | provides detailed instructions on how to perform a given task. | |
[removed] | gives the instruction to make a given quantity of a particular item, usually to a given schedule. | |
[removed] | is used to signal a change in work priorities. |
Question 17
According to the manufacturing-based definition of quality,
Answer
[removed] | quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. | |
[removed] | quality depends on how well the product fits patterns of consumer preferences. | |
[removed] | even though quality cannot be defined, you know what it is. | |
[removed] | quality is the degree to which a specific product conforms to standards. | |
[removed] | quality lies in the eyes of the beholder. |
Question 18
ISO 9000 seeks standardization in terms of
Answer
[removed] | products. | |
[removed] | production procedures. | |
[removed] | suppliers’ specifications. | |
[removed] | procedures to manage quality. | |
[removed] | all of the above |
Question 19
A successful TQM program incorporates all of the following except
Answer
[removed] | continuous improvement. | |
[removed] | employment involvement. | |
[removed] | benchmarking. | |
[removed] | centralized decision-making authority. | |
[removed] | none of the above, a successful TQM program incorporates all of the above |
Question 20
Based on his 14 Points, Deming is a strong proponent of
Answer
[removed] | inspection at the end of the production process. | |
[removed] | an increase in numerical quotas to boost productivity. | |
[removed] | looking for the cheapest supplier. | |
[removed] | training and knowledge. | |
[removed] | all of the above |
Question 21
A fishbone diagram is also known as a
Answer
[removed] | cause-and-effect diagram. | |
[removed] | poka-yoke diagram. | |
[removed] | Kaizen diagram. | |
[removed] | Kanban diagram. | |
[removed] | Taguchi diagram. |
Question 22
Three types of processes are
Answer
[removed] | goods, services, and hybrids. | |
[removed] | manual, automated, and service. | |
[removed] | process focus, repetitive focus, and product focus. | |
[removed] | modular, continuous, and technological. | |
[removed] | input, transformation, and output. |
Question 23
The use of information technology to monitor and control a physical process is known as
Answer
[removed] | process control. | |
[removed] | computer-aided design. | |
[removed] | information numeric control. | |
[removed] | numeric control. | |
[removed] | none of the above |
Question 24
An approach to location analysis that includes both qualitative and quantitative considerations is
Answer
[removed] | locational cost-volume. | |
[removed] | factor rating. | |
[removed] | transportation model. | |
[removed] | assignment method. | |
[removed] | make or buy analysis. |
Question 25
Breakeven is the number of units at which
Answer
[removed] | total revenue equals price times quantity. | |
[removed] | total revenue equals total variable cost. | |
[removed] | total revenue equals total fixed cost. | |
[removed] | total profit equals total cost. | |
[removed] | total revenue equals total cost. |