Operations Management Is Applicable

Question 1


Operations management is applicable


[removed] mostly to the service sector.
[removed] to services exclusively.
[removed] mostly to the manufacturing sector.
[removed] to manufacturing and service sectors.
[removed] to the manufacturing sector exclusively.

Question 2


The responsibilities of the operations manager include


[removed] planning, organizing, staffing, procuring, and reviewing.
[removed] forecasting, designing, planning, organizing, and controlling.
[removed] forecasting, designing, operating, procuring, and reviewing.
[removed] planning, organizing, staffing, leading, and controlling.
[removed] designing and operating.

Question 3


Which of the following would not be an operations function in a fast-food restaurant?


[removed] making hamburgers and fries
[removed] advertising and promotion
[removed] maintaining equipment
[removed] designing the layout of the facility
[removed] purchasing ingredients

Question 4


Which of the following is not a typical service attribute?


[removed] intangible product
[removed] easy to store
[removed] customer interaction is high
[removed] simultaneous production and consumption
[removed] difficult to resell

Question 5


The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?


[removed] 25 boxes/hr
[removed] 50 boxes/hr
[removed] 5000 boxes/hr
[removed] none of the above
[removed] not enough data to determine productivity

Question 6


Current trends in operations management include all of the following except


[removed] just-in-time performance.
[removed] rapid product development.
[removed] mass customization.
[removed] empowered employees.
[removed] All of the above are current trends.

Question 7


Which of the following is true about business strategies?


[removed] An organization should stick with its strategy for the life of the business.
[removed] All firms within an industry will adopt the same strategy.
[removed] Well-defined missions make strategy development much easier.
[removed] Strategies are formulated independently of SWOT analysis.
[removed] Organizational strategies depend on operations strategies.

Question 8


A firm can effectively use its operations function to yield competitive advantage via all of the following except


[removed] customization of the product.
[removed] setting equipment utilization goals below the industry average.
[removed] speed of delivery.
[removed] constant innovation of new products.
[removed] maintain a variety of product options.

Question 9


Which of the following is not an operations decision?


[removed] maintenance
[removed] price
[removed] layout design
[removed] quality
[removed] inventory

Question 10


Which of the international operations strategies uses the existing domestic model globally?


[removed] international strategy
[removed] global strategy
[removed] transnational strategy
[removed] multidomestic strategy
[removed] none of the above

Question 11


Which of the following statements is true about operations strategy?


[removed] It should support the corporate strategy.
[removed] It should help achieve the operation’s mission.
[removed] It should be integrated with the other functional areas’ strategies.
[removed] It should promote competitive advantage.
[removed] All of the above are true.

Question 12




[removed] become more accurate with longer time horizons.
[removed] are rarely perfect.
[removed] are more accurate for individual items than for groups of items.
[removed] all of the above
[removed] none of the above

Question 13


The forecasting model that pools the opinions of a group of experts or managers is known as the


[removed] sales force composition model.
[removed] multiple regression.
[removed] jury of executive opinion model.
[removed] consumer market survey model.
[removed] management coefficients model.

Question 14


A product’s life cycle is divided into four stages, which are


[removed] introduction, growth, saturation, and maturity.
[removed] introduction, growth, stability, and decline.
[removed] introduction, maturity, saturation, and decline.
[removed] introduction, growth, maturity, and decline.
[removed] none of the above

Question 15


Quality function deployment (QFD)


[removed] determines what will satisfy the customer.
[removed] translates customer desires into the target design.
[removed] is used early in the design process.
[removed] is used to determine where to deploy quality efforts.
[removed] all of the above

Question 16


The work order


[removed] shows, in schematic form, how the product is assembled.
[removed] lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.
[removed] provides detailed instructions on how to perform a given task.
[removed] gives the instruction to make a given quantity of a particular item, usually to a given schedule.
[removed] is used to signal a change in work priorities.

Question 17


According to the manufacturing-based definition of quality,


[removed] quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
[removed] quality depends on how well the product fits patterns of consumer preferences.
[removed] even though quality cannot be defined, you know what it is.
[removed] quality is the degree to which a specific product conforms to standards.
[removed] quality lies in the eyes of the beholder.

Question 18


ISO 9000 seeks standardization in terms of


[removed] products.
[removed] production procedures.
[removed] suppliers’ specifications.
[removed] procedures to manage quality.
[removed] all of the above

Question 19


A successful TQM program incorporates all of the following except


[removed] continuous improvement.
[removed] employment involvement.
[removed] benchmarking.
[removed] centralized decision-making authority.
[removed] none of the above, a successful TQM program incorporates all of the above

Question 20


Based on his 14 Points, Deming is a strong proponent of


[removed] inspection at the end of the production process.
[removed] an increase in numerical quotas to boost productivity.
[removed] looking for the cheapest supplier.
[removed] training and knowledge.
[removed] all of the above

Question 21


A fishbone diagram is also known as a


[removed] cause-and-effect diagram.
[removed] poka-yoke diagram.
[removed] Kaizen diagram.
[removed] Kanban diagram.
[removed] Taguchi diagram.

Question 22


Three types of processes are


[removed] goods, services, and hybrids.
[removed] manual, automated, and service.
[removed] process focus, repetitive focus, and product focus.
[removed] modular, continuous, and technological.
[removed] input, transformation, and output.

Question 23


The use of information technology to monitor and control a physical process is known as


[removed] process control.
[removed] computer-aided design.
[removed] information numeric control.
[removed] numeric control.
[removed] none of the above

Question 24


An approach to location analysis that includes both qualitative and quantitative considerations is


[removed] locational cost-volume.
[removed] factor rating.
[removed] transportation model.
[removed] assignment method.
[removed] make or buy analysis.

Question 25


Breakeven is the number of units at which


[removed] total revenue equals price times quantity.
[removed] total revenue equals total variable cost.
[removed] total revenue equals total fixed cost.
[removed] total profit equals total cost.
[removed] total revenue equals total cost.