Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. Your responses must be complete, detailed and in APA format.
- List the advantages of a single customer service center for RR Communications.
- Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
- Is it possible to achieve an enterprise vision with a decentralized IT function?