HR Case Questions

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Strategic Compensation chapter 2 case, page 47

 

Exempt or Nonexempt

 

Jane Swift is becoming frustrated with her job as a shift leader at Jones Department Store. She’s worked there for 6 months, and the full-time job has turned into more than full time. Several associates have left the store, and as a result, the past several weeks she has worked 45–50 hours each week. She doesn’t mind working the extra hours; she is just frustrated because she is not getting paid overtime pay.

She asked the store manager, Amy Kostner, about the overtime pay she was due. Amy informed Jane that shift leaders are part of the management team and are classified as exempt under the Fair Labor Standards Act. The store is not required to pay exempt workers overtime pay.

Jane agrees that she is part of the management team. As a shift leader, Jane runs the floor when she is on duty. One of the assistant managers sets the daily schedule of associates each week, but Jane and other shift leaders assign the associates to various work areas as needed. Depending on store traffic, associates need to be moved from stocking shelves and cleaning to cashiering or assisting customers. When not work- ing on such management responsibilities, the shift leaders generally assume the duties of associates by assisting customers and cashiering. Jane reports that she typically spends only a little more than half of her time performing associate duties.

Shift leaders are also involved in managerial decisions. For example, they often sit in on employment interviews and typically are aware of employee terminations before the employee is fired. They also give feedback about the associates to the assistant managers who write the annual performance appraisals.

Just like a manager, Jane makes a lot of decisions during the course of her shift each day. If there is a dispute on a sale price, Jane searches the weekly sales flyer to determine the correct price. If a customer has a return, Jane reviews the transaction and initials it before the cashier can give a refund. However, she does not have complete autonomy in making decisions. For example, if a return is greater than $50.00, an assistant manager or the store manager needs to approve the refund.

But even though she agrees that she is part of the management team, Jane isn’t satisfied with Amy’s answer on her question about pay. If she isn’t eligible for overtime pay, she thinks that she should be paid more. While she is paid at a higher rate than most of the associates, she is not paid nearly as much as the assistant managers. A pay increase or overtime pay would at least make it worthwhile for her to put in the extra hours.

Questions:

2-6.Why did Amy classify the shift leaders as exempt? Are there any advantages to Jones Department Store to having the shift leaders classified as exempt?

2-7.Do you think that the shift leaders are properly classified as exempt? Why or why not?

2-8.What are some factors that Amy should consider when determining whether shift leaders are

exempt or nonexempt?

 

Page 22 case:

Crunch the numbers!

Calculating the Costs of Increasing the Total Compensation Budget at Butcher Enterprises

 

Butcher Enterprises has experienced substantial employee turnover among its office workers. During exit interviews, more than 80 percent stated that low pay was the top reason for resigning. The company con- ducted a survey of local companies’ pay practices to confirm whether this concern is valid. Indeed, Butcher Enterprises’ average hourly pay rate for total compensation falls well below the market. The compensation survey showed an average hourly rate of $23 for total compensation. Of this amount, wages are $16 per hour and benefits are $7 per hour. In comparison, Butcher Enterprises spends an average hourly rate of $19 for total compensation. Of this amount, 70 percent is allocated for wages.

Questions:

1-7. On an average hourly basis, how much does Butcher Enterprises spend on wages and benefits, respectively, in dollars?

1-8. How much does the company spend on wages and benefits over the course of one year for 100 office workers? Assume that each worker provides 2,080 hours of service each year.

1-9. How much additional money does the company need to match the market rates for this group of 100 employees?

Resistance To Change

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Hello  Please find the attached assignment.

 

 

Prepare a 1,400- to 2,100-word paper

 

Identifying both organizational and individual causes of resistance to change.

Describe how Lewin’s theory of change can be used to overcome resistance to change.

Integrate the assigned readings to your discussion and properly cite your specific references.

Format your paper consistent with APA guidelines.

 

Readings are attached

Grading Rubric for Cases

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DUE DATE MON 7/12 @ 5PM

Grading Rubric for Cases

 

Your grade is a combination of the following elements:

 

1. Appropriate length of answer. One paragraph per question answered. Individual question minimum of 3 well-structured sentences in 12 point font.

 

2. Identification of correct human resource or management topic.

 

3. Full quality answers which include research to determine how to apply standards, regulations, or laws covering human resources. These cases require you to research current federal employment law, regulations, and issues in order to answer them correctly.  Review “Website resources” tab. Also you can google topics, laws, cases, etc.

 

4. Correct notation of sources listed at the bottom of each answered case. You should list the textbook and any websites or other resources you used; cite direct quotes from sources in parenthesis and put (author’s last name, page #).

Case #105, page 293 “Fred Bailey: An Innocent Abroad”.  Each case requires you to answer the questions listed and to provide detailed answers with website resources, if used, listed at the bottom of each assignment. These are expatriate assignments and you can google “expartriate preparation” to help you find information that will support your answers to these questions. You can also google “Japanese business culture” to help you understand their business culture as it compares to the United States business culture to see what may have gone wrong and how to fix it. You will need to answer all 5 questions on page 296.

Your answer should be at least 2-3 pages with references listed at the end of the document on page 4 and in MLA 7th edition format

 

****** QUESTIONS SHOULD BE LISTED AND NUMBERED WITH ANSWERS PROVIDED BELOW *****

 

Instructors Manual  – Use Only as Guide – Plagiarism Software will be used!!!

 

105.        CASE: FRED BAILEY: AN INNOCENT ABROAD

 

I. OVERVIEW

 

The case begins with Fred in Tokyo wondering whether or not to tell his home office in Boston that he and his family are returning early from their overseas assignment.  Fred reflects back on the events that contributed to his current situation.

 

The case really begins with Fred receiving a chance to head-up the firm’s Tokyo office.  Although Fred’s wife, Jenny, is not so thrilled about the opportunity, Fred thinks he cannot pass it up.  Fred and family leave not long after the decision is made, basically by Fred, to accept the position in Tokyo.  Fred and his family receive little training and have almost no time to do any preparation themselves.

 

Fred made several mistakes early in his assignment:

 

1.       He failed to notice that there was a division between Japanese and foreign workers.

2.       He failed to realize that in the first meeting the Japanese felt put on the spot and were not comfortable giving their honest thoughts in that public situation.

3.       Fred took the John Wayne approach to trying to win a new contract, an approach that was uncomfortable for the Japanese client.

4.       Fred again failed to realize what a young Japanese research associate really was trying to say, and the situation got worse from there.

 

In addition, Jenny had trouble adjusting to Japan, and now she insisted that they go home.

 

II. OBJECTIVES

 

The teaching objective with this case is primarily to help students explore the factors that facilitate and inhibit successful cross-cultural adjustment for an American expatriate and his spouse and how their adjustment is related to each other.

 

III. ANSWERS TO CASE QUESTIONS

 

1.       What factors (individual, work, and organizational) contributed to Fred and Jenny’s lack of adjustment to Japan?

 

 

As was mentioned earlier, Fred made several mistakes:

 

He failed to notice that there was a division between Japanese and foreign workers.  He failed to realize that in the first meeting the Japanese felt put on the spot and were not comfortable giving their honest thoughts in that public situation.  Fred took a John Wayne approach to trying to win a new contract which clashed with the cultural values of the Japanese client.  Finally, Fred failed to realize what a young Japanese research associate really was trying to say, and the situation got worse from there.

 

It is usually easiest to get the class going by asking a student how adjusted they feel Fred is and what factors have contributed to his adjustment.  The student will nearly always state that Fred is not very adjusted and then begin to list factors.  It is often effective to group the factors on the board into four categories:  individual, work, organizational, and non-work.  This will provide a structure to the student’s laundry list of factors.  Also, it is helpful to ask the student from time to time to explain why a certain factor he or she mentioned either inhibited or facilitated Fred’s adjustment.  Generally, students will list primarily factors that are inhibiting Fred’s adjustment.  They should be pushed to consider factors that are facilitating Fred’s adjustment.  This process can be facilitated by statements such as, “with all these negative factors, it’s a wonder Fred has survived 6 months.  Why hasn’t he just jumped out his window?  Aren’t there any factors facilitating his adjustment?”

 

This same process should be repeated to analyze Jenny’s adjustment.  At this point it is quite normal for students to begin to discuss the relationship between Fred and Jenny’s adjustment.  In fact, it is not uncommon for students to list Fred as a significant negative factor of Jenny’s adjustment problems.

 

Although logically backwards, it is often useful at this point to discuss the various mistakes Fred has made because of his lack of understanding of Japan.  This provides a nice lead-in to a discussion or mini-lecture on the underlying process of cross-cultural adjustment.  What is culture shock and why does it happen?  What is the U-curve notion of cross-cultural adjustment and why does it happen?  Based on this discussion or lecture, students can begin to debate whether or not Fred and Jenny are simply going through normal cross-cultural adjustment.

 

2.       What mistakes did Fred make because of his lack of understanding of Japan?

 

See list in question 1.

 

3.       What criteria would be important in selecting employees for overseas assignments?

 

First it is important for organizations to carefully identify the types of skills needed by managers to successfully complete an overseas assignment.  Research on international selection issues indicates that companies often emphasize technical skills while neglecting cultural skills.  When international assignments fail it is usually because expatriates can’t fathom the customs of the new country or because their families cannot deal with the emotional stress of relocation to a foreign environment.  Criteria important in selecting employees for overseas assignment should include previous experience or knowledge of different cultures and demonstrated language skills.  These experiences would indicate a commitment and interest in living and working with different cultures.  For example, an individual who has been a foreign exchange student, traveled abroad, or who has studied another language would have some appreciation of how to interact with different cultures.

 

4.       What special training and development programs might have been beneficial to Fred and his family prior to his assignment to Japan?

 

One of the major reasons for Fred’s lack of success was that his company sent the family to Japan without any type of training or orientation.  Fred and his family only had three weeks to prepare for the trip.  Needless to say most of this time was spent on packing and other logistical activities.  The company should have provided both Fred and his family with an orientation program that would provide knowledge of the customs and culture of Japan.  This program could have involved lectures, films and videos, museum trips, and even a restaurant trip to familiarize the family with Japanese food.  Fred should have also been given a “realistic job preview” and the opportunity to talk with other executives in the company who had completed an assignment in Japan.  This preview should have included information on the benefits and idiosyncrasies of an assignment in Japan.  The entire family could have benefited from some language training that would at least familiarize them with everyday phrases.  Firms that provide training for executives with overseas assignments suggest four levels of training:  Level I – focus on the impact of cultural differences and the impact on business outcomes of these cultural differences; Level II – focus on attitudes and aim at getting participants to understand how attitudes influence behavior; Level III – focus on factual knowledge about the country in question; and Level IV – focus on skill building in areas like language and adjustment and adaptation skills.

 

5.       Assume you are Dave Steiner and you receive a call from Fred about his difficulties in Japan.  How would you respond?  What should be done now?

 

The real decision may rest with Fred and how he feels about staying in Japan.  Fred may see his options as either staying or leaving.  For those students that think Fred should leave, the self-esteem, career, and family consequences of that decision should be explored and carefully analyzed.  For those students that think Fred should stay a simple role play is often effective.  Usually someone will suggest that Fred try to convince Jenny to hang in there just a little longer.  Asking a female student who seems to identify with Jenny to play Jenny and the other student to play Fred creates an interesting means of analyzing the difficulty of staying.

 

Steiner needs to be supportive of Fred’s situation and help him to sort out the advantages and disadvantages of his situation.  Fred would naturally be concerned about this impact of his decision on his career future.  Steiner should offer support for language training for Jenny and Fred and to allow Fred more time to complete his goals and work plans.

HR Case Study

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Chern’s would also like to reinforce its employer brand among potential applicants. Ryan and Ann would like to create a stronger employer brand, and ask us for advice on what the company’s employer brand should be and how to effectively and consistently market and reinforce it throughout the staffing process.

Assignment Response, provide a written response to the following:

Based in the readings from Mosley (2014) and the information learned about Chern’s over the duration of the course, provide your employer brand management recommendations to our team using the bullets as a guide. Be sure to adequately explain/support why your approach would be effective for Chern’s.

· The Context of Employer Brand Management at Chern’s

o Brand Ideology

o Brand Strategy

o The Perfect Employee

· Target Labor Demographic Considerations

o Talent Segmentation

o Talent Attraction

o Talent Retention

· The Employee Value Proposition

· Managing the Brand Experience internal versus external

· Employer Brand Metrics

· Justifications why this approach would be effective

Written Requirements

Your responses to assignments should be:

· submitted using MS word

· formatted in APA writing style

o title page, body, reference page

o double spaced

o one-inch margins all around

o use third person (recommendations include)

o do not use first person (I recommend or I think)

o essay questions or calculations should be addressed separately and should include separate headings

o use tables if appropriate for calculations

o text should be Times New Roman, black, 12-point font

8 pages required for assignment 4  (Case Study & past assignments attached)

Questions Of Human Resource Management

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Chapter 3 end essay question:

Note: the submission should be typed and each response should not be longer than one typed page

 

1.     Martha’s boss, Bill, constantly uses sexually explicitly language while communicating with his female subordinates. Though many female employees were bothered with this behavior, no one ever complained for fear of negative repercussions. However, Martha files a complaint against Bill with the Equal Employment Opportunity Commission (EEOC). Will this be considered as discriminatory behavior? Why or why not? Explain the prohibitions under Title VII for related behavior with examples.

Plz answer the question based on Chapter 3.

Case Application 2 Shifting Direction

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8-18. What role do you think goals would play in planning the change in direction for the company? List some goals you think might be important.

 

8-19. What types of plans would be needed in an industry such as this one? Explain why you think plans would be important.

 

8-20. What contingency factors might affect the planning Garmin executives have to do? How might those contingency factors affect planning?

 

8-21. What planning challenges do you think Garmin executives face with continuing to be the global leader? How should the cope with those challenges?

kenworth Motors Case Study And Papers

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Kenworth Motors Case

As a consulting you mostly have to be compelled to come back and prepare before you meet the potential shopper.   The proposal should be gift at the meeting.   As i’m reading this case study, i believed it absolutely was simply a proper personal review of a gathering that 2 business partners that reach out for facilitate.   I don’t believe that the adviser was ready for the meeting.   He simply talks to the shopper and attend a firm that he knew nothing concerning.   He failed to have associate degree agenda of what the business was all concerning and he wasn’t centered concerning the agenda.   He manager himself doesn’t even grasp what’s the matter that running within the company before having the consulting to return in.

If he’s an expert adviser, he ought to initial analysis concerning the organization and ready himself a trifle higher. additionally he has to do some analysis on the management and it operation inside the organization.   One issue that I will offer credit to the current consulting is that he’s a decent trafficker.   He initial begins his question concerning the plant and product of the

organization and semiconductor diode the manager to speak concerning completely different topic of their product. additionally each the manager and adviser had a positive perspective toward everything.

The adviser lay out the retreat however didn’t have any arrange of however the retreat would facilitate their issues.   Everything wasn’t in writing and also the time to arrange for the retreat is just too short to even harden.  As a consulting, he wasn’t professionally gift his action and plans to gift however it’ll facilitate the potential shopper.   This case study shows a really ineffective ways in which of doing consulting for giant organization. additionally it permits you to suppose that hiring effective consulting isn’t by victimization mutual acquaintance. this can be a decent example of contract meeting of what to try and do or to not do.

I think this initial meeting goes well however with unprepared consulting will cause several wrong direction and cause failure as a adviser however additionally injury the corporate name.   There area unit several   effective methods to assist consulting to own an expert contract meeting.

UNITED NATIONS E-INTERVIEW QUESTIONS

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Is there anyone who can confidently and with highest prescisionanser a set of United nations social development network (UNSDN) based interview questions. you will have to study their operations on their website in conjuction with the Sustainable development goals (SDGs).

My CV, the job application roles and responsibility to enable me clintchthe job. lets talk please

 

INTERVIEW FORM

 

Instructions? Fill in the appropriate answer giving only the most recent and correct details.

Q1. Tell me about you?

 

Q2. Why do you want to leave your current job? 

 

 

Q3. Why do you want to leave your current position?

 

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Q4. Why do you want to work for us?

 

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Q5. Why should UNSDN hire you?

 

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Q6. Where do you see yourself in the next ten years from now?

 

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Q7. What makes you want to work hard?

 

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Q8. What are your long term career goals?

 

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Q9. How confident are you that you can successfully perform the duties of this position and why? 

 

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Q10. Describe a situation that would exemplify your integrity?

 

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Q11. How would you communicate the implementation of performance measurements so as not to panic a staff under your supervision? 

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Q12. What means of communications may be used to effectively establish a new policy? 

 

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Q13. What type of decisions do you make in your current job? 

 

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Q14. What are the benefits you can receive as a superior when you delegate work to your subordinates? 

 

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Q15. Describe a situation when your work was criticized and how you responded to the situation? 

 

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Q16. What measures would you implement to encourage employee involvement in a quality improvement program?

 

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Q17. Describe a politically sensitive situation that you were in and how you handled the situation? 

 

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Q18. Describe a situation when you are conducting a meeting and two participants are disrupting the meeting, what would you do? 

 

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Q19. Describe the most significant responsibility you have had in your career and what it taught you? 

 

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Q20. What experiences have you had in collecting data and writing reports based on the data?

 

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Q21. If you where to start your own company, what would that company do?

Week 8 Assignment 4

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Due Week 8 and worth 240 points

Read the case titled: “Risk Management on a Satellite Development Project” found in Chapter 10.

Write a six to eight (6-8) page paper in which you:

  1. Suggest the issues that could have developed had the team not had a risk plan. Determine the major impacts of risk that the team needs to understand for the project to be successful.
  2. Justify the value of risk plan considering the time, effort, cost, and resources it took to develop such a plan. If you were the project manager, recommend the approach that you would take to ensure the project met the critical path identified.
  3. Assess how to determine the level of risk management appropriate for a project.
  4. Imagine the team working on the satellite development project was a virtual team in which team members were unable to meet in person. Explain the expected impact on the project, and suggest two (2) ways the team could maintain its current goal in both planning and execution.
  5. Use at least four (4) quality academic (peer-reviewed) resources in this assignment.
 Your assignment must:
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Chapter 10 start on page 268 and you have to scroll to the end of chapter for the case study

Development Comprehensive Assessment

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Question 1

 

Flexible production technology is sometimes referred to as:

 

(a)    Just-in-time manufacturing

 

(b)   Quick technology

 

(c)    Lean production

 

(d)   Stable production

 

(e)   Unscheduled manufacturing

 

Question 2

 

Learning effects are a result of:

 

(a)    Automation

 

(b)   Learning by doing

 

(c)    Sound product planning tactics

 

(d)   Diseconomies of scale

 

(e)   Product standardization

 

 

 

Question 3

 

Effective vision statements include:

 

(a)    All strategic directions of the organizations

 

(b)   A brief statement of the company’s direction

 

(c)    Strategic posturing and future objectives

 

(d)   Financial objectives and projected figures

 

 

 

Question 4

 

Sam Walton wanted Walmart to keep costs low. There’ force, as an example to others, he drove his own car and furnished his office with plain, steel desks. In this case, Mr. Walton was displaying his:

 

 

 

(a)    Commitment.

 

(b)   Vision

 

(c)    Astute use of power

 

(d)   Emotional intelligence

 

(e)   Eloquence

 

 

 

Question 5

 

 

 

In contrast to an organization’s vision, its mission should:

 

(a)    Be shorter in length.

 

(b)   Encompass both the purpose of the company as well as the basis of competition

 

(c)    Encompass all the major rules and regulations of the corporate work force

 

(d)   Be less details

 

 

 

 

 

Question 6

 

 

 

The resources and capabilities that lead to the formation of distinctive competencies are mostly created at which level of the organization?

 

 

 

(a)    Business

 

(b)   Functional

 

(c)    Corporate

 

(d)   Global

 

(e)   Industry

 

 

 

Question 7

 

 

 

Cost reduction pressures can be particularly intense in industries producing:

 

(a)    Commodity-type products

 

(b)   Highly differentiated products

 

(c)    Goods that do not complete on the basis of price

 

(d)   Goods servicing narrowly defined markets.

 

(e)   Highly advertised goods

 

 

 

Question 8

 

The core organizational processes as identified by Christopher Bartlett and Sumantra Sumantra Ghoshal are entrepreneurial processes, competence building processes, and:

 

 

 

(a)    Coordinating processes

 

(b)   Control processes

 

(c)    Revival processes

 

(d)   Renewal processes

 

Question 9

 

Which one of the following activities is most likely to be a leadership activity?

 

(a)    Coping with organizational complexity

 

(b)   Formulation strategy

 

(c)    Problem solving to ensure strategy is implemented

 

(d)   Planning and budgeting

 

 

 

 

 

 

 

 

 

 

 

Question 10

 

Which of the following cognitive biases occurs when decision makers commit even more resources if they receive feedback that the project is falling?

 

 

 

(a)    Prior hypothesis bias

 

(b)   Reasoning by analogy

 

(c)    Illusion of control

 

(d)   Escalation commitment

 

(e)   Representativeness

 

Question 11

 

Which of the following is used to directly measure the average standard of living across countries?

 

(a)    Real GPD

 

(b)   Nominal GDP

 

(c)    Purchasing power parity

 

(d)   GDP per person

 

 

 

Question 12

 

What is the proper sequence of the phase of a business cycle?

 

(a)    Peak, contraction, trough, expansion, recovery.

 

(b)   Peak, contraction, recovery, trough, expansion

 

(c)    Peak, contraction, trough, recovery, expansion

 

(d)   Contraction, peak , trough, recovery, expansion

 

(e)     Recovery, trough, peak, expansion, contraction

 

 

 

Question 13

 

In the United States, by far the largest expenditure component in GDP ( Gross Domestic Product) is___________.

 

(a)    Gross private domestic investment

 

(b)   Government purchases of good s and services

 

(c)    Consumption expenditures

 

(d)   Net exports

 

(e)   None of the above

 

 

 

 

 

 

 

 

 

 

 

Question 14

 

Unemployment insurance:

 

(a)    Raises unemployment and educes search effort

 

(b)   Lowers unemployment and reduces search effort

 

(c)    Increases search effort and raises unemployment

 

(d)   Increases search effort and decrease unemployment

 

 

 

Question 15

 

 

 

At college X, students pay less than the equilibrium tuition. At college Y, students also pay less than the equilibrium tuition. If the supply is the same at each college, it follows that the shortage will be greater at ________.

 

 

 

(a)     College X than college Y

 

(b)   College X than the surplus at college Y

 

(c)    College Y than the surplus at college X

 

(d)   College X than college Y if the demand is greater at college X

 

(e)   There is not enough information to answer this question.

 

 

 

Question 16

 

 

 

Oil producers expect that oil prices next year will be lower than oil prices this year. As a result, oil producers are most likely to___________.

 

 

 

(a)    Place more oil on the market this year, thus shifting the present supply curve of oil rightward

 

(b)   Hold some oil off the market his year, thus shifting the present supply curve of oil leftward

 

(c)    Place more oil on the market his year, thus increasing the quantity supplied of oil at lower, but not higher, prices

 

(d)      Hold some oil off the market this year, thus decreasing the quantity supplied of oil at lower, but not higher, prices

 

Question 17

 

A supply curve that is parallel to the horizontal axis suggest that_________.

 

(a)    The industry is organized monopolistically.

 

(b)   The relationship between price and quantity supplied is inverse

 

(c)    A change in demand will change the price in the same direction

 

(d)   A change in demand will change the equilibrium quantity but not the price.

 

 

 

Question 18

 

If the supply curve and demand curve for lettuce both shift to the left by an equal amount, what can we say about the resulting changes in prices and quantity?

 

(a)    The price will increase but the quantity may increase or decrease.

 

(b)   The price will increase and the quantity will increase

 

(c)    The price will decrease, and the quantity will increase

 

(d)   The price will stay the same but the quantity will increase

 

(e)   The price will stay the same but the quantity will decrease

 

 

 

Question 20

 

 

 

If the purchase and sale of marijuana become legalized, _________.

 

 

 

(a)    The equilibrium price and quantity with both rise.

 

(b)   The equilibrium price will fall, but the change in equilibrium quantity depends upon whether the demand curve shifts, more or the supply curve shifts more.

 

(c)    The equilibrium quantity will rise, but the change in equilibrium price depends upon whether the demand curve shifts more or the supply curve shifts more.

 

(d)   The equilibrium price and quantity will both fall.

 

Question 21

 

Based on the following company statements, which company is most likely to be in the marketing company era?

 

(a)    Our sales force was able to sell intermediaries more of our new product than they can resell in all of this year.

 

(b)   Our marketing manager is coordinating pricing, product decisions, promotion and distribution to help us show a profit at the end of this year.

 

(c)    The whole company is in good shape and demand exceeds what we can produce.

 

(d)    Our long range plan developed by our marketing manager is to expand so that we can profitably meet the long-term needs of our customers.

 

Question 22

 

A company which develops a single marketing mix for the whole market and does not segment the market uses which of the following marketing strategies?

 

(A)   Niche Marketing

 

(B)    Differentiated Marketing.

 

(C)   Undifferentiated Marketing.

 

(D)   Focused Marketing.

 

 

 

 

 

Question 23

 

The bargaining power of suppliers will be high when:

 

(a)    Suppliers threaten to integrate forward into the industry.

 

(b)   The industry is a key customer group to the suppliers.

 

(c)    There are few buyers and many suppliers.

 

(d)   The products are undifferentiated.

 

 

 

Question 24

 

With respect to perceptual maps, the method known as MDS stands for:

 

(a)    Memory Derived Scaling.

 

(b)   Multi-Dimensional Survey.

 

(c)    Marketing Digital Survey.

 

(d)   Multi-Dimensional Scaling.

 

Question 25

 

_______ is the process of naming board product-markets and then segmenting these board product-markets in order to select target markets and develop suitable marketing mixes.

 

(a)    Market positioning

 

(b)   Market Segmentation

 

(c)    Mass marketing

 

(d)   Diversification

 

 

 

Question 26

 

 

 

A Marketing philosophy summarized by the phrase “ a stronger focus on social and ethical concerns in marketing” is characteristic of _____________

 

 

 

(a)    The selling concept

 

(b)   The market concept

 

(c)    The social market concept

 

(d)   The green market concept

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Question 27

 

 

 

The ideal goal for the marketer is to find a(n)______ group of customers whose needs they can easily and profitably meet.

 

 

 

(a)    Quality

 

(b)   Unmet

 

(c)    Untapped

 

(d)   Competing

 

 

 

 

 

Question 28

 

 

 

Knowledge of the _________ clearly enters into the decision of which segments the company should eventually target.

 

 

 

(a)    Market

 

(b)   Company

 

(c)    Customer

 

(d)   Competitors

 

 

 

Question 29

 

 

 

Regarding the phrase “time is money, “what type of effect does time seemingly have on money?

 

 

 

(a)    Positive effect.

 

(b)   No Effect.

 

(c)    Little effect.

 

(d)   Negative effect.

 

Question 30

 

Which of the following is critical for successful marketing implementation?

 

(a)    Researching the market and delivering high value products.

 

(b)   Getting and keeping close to the customer.

 

(c)    Maintaining prices at current levels.

 

(d)   Adverting more than competitors.

 

 

 

 

 

Question 31

 

 

 

Which of the following is NOT true of the global matrix structure?

 

 

 

(a)    It is often used to alleviate the disadvantages associated with the geographic area structure.

 

(b)   It is often used to alleviate the disadvantages associated with global product division structures.

 

(c)    It is often used for sharing and coordinating responsibilities between product divisions and geographic areas.

 

(d)   This structure benefits front-line manages who now have only one boss-either a country manager or a product division manager.

 

(e)   The matrix structure may add layers of management.

 

 

 

Question 32

 

The staffing policy based on the belief that local people are most appropriate is an example of :

 

 

 

(a)    Ethnocentrism.

 

(b)    Hybrid approach.

 

(c)    Polycentrism.

 

(d)   Regiocentricism.

 

 

 

Question 33

 

Which of the following is an argument in favor of decentralization?

 

(a)    Capability to facilitate corporate-wide coordination.

 

(b)   Consistency in decision-making.

 

(c)    Permits greater speed, flexibility, and innovation.

 

(d)   Sufficient power for corporate-level managers to initiate necessary actions.

 

(e)   None of the above.

 

 

 

Question 34

 

The type of knowledge that is codifiable ( that is, it can be written down and transferred without losing much of its richness) is called ____ knowledge.

 

(a)    Explicit

 

(b)   Implicit

 

(c)    Tacit

 

(d)   Lucid

 

(e)   Clear

 

 

 

Question 35

 

The Human Development Index was development Initiative.

 

(a)    The oxford poverty and Human Development Initiative.

 

(b)   Sir Richard Jolly, Mahbub UI Haq, Gustav Ranis, and Lord Meghnad Desai.

 

(c)    The New Economics Foundation (NEF).

 

(d)   Bhutan’s kind Jigme Singye Wangchuck.

 

Question 36

 

Which one of the following is not an economic rationale for trade intervention?

 

(a)    Employment.

 

(b)   Balance of payments consideration.

 

(c)    Preservation of national identity.

 

(d)   Protection to domestic industry.

 

Question 37

 

Which one of the following is also known as Gross National Product (GNP)?

 

(a)    Gross Domestic Income.

 

(b)   Gross National Income.

 

(c)    Net National Income.

 

(d)   Net National Product.

 

Question 38

 

Which country uses “ Gross National Happiness” as an indicator of development?

 

(a)    Thailand.

 

(b)   Bhutan,

 

(c)    Australia.

 

(d)   China.

 

Question 39

 

The document issued by the shipping company in exports is called:

 

(a)    Commercial invoice.

 

(b)   Letter of credit.

 

(c)    Airway bill.

 

(d)   Bill of lading.

 

 

 

 

 

 

 

 

 

Question 40

 

Government regulation of the prices charged by natural monopolies is an example of _______.

 

 

 

(a)    A safety regulation.

 

(b)   An economic regulation.

 

(c)    An anti-trust regulation.

 

(d)   An anit-trust regulation.

 

(e)   An antimerer regulation.

 

 

 

 

 

Question 41

 

In the face of demographic pressures dealing with an aging workforce, many employers try to induce____Among their older workers through early retirement incentive programs.

 

(a)    Wage and salary penalties

 

(b)   Work penalties

 

(c)    Involuntary

 

(d)   Attrition

 

(e)   Voluntary attrition

 

 

 

Question 42

 

 

 

Title VII  of the ______ Act indentifies the following as protected groups: women, African Americans, Hispanics, Native Americans, Asian Americans, and Pacific Islander Americans.

 

 

 

(a)    Fair Hiring

 

(b)   Equal employment

 

(c)    Equal opportunity

 

(d)   Civil Rights

 

Question 43

 

An advantage of Statistical forecasting methods is that________.

 

(a)    Under the right conditions, they provide predictions that are much more precise than judgmental methods

 

(b)   They are particularly useful in dynamic environments

 

(c)      They are particularly useful if important events that occur in the labor market have not historical precedent

 

(d)   In the event of a legal dispute, they are more acceptable as evidence by juries

 

 

 

Question 44

 

The first step in the human resource planning process is _________.

 

(a)    Forecasting labor demand and supply

 

(b)   Goal setting

 

(c)    Program implementation

 

(d)   Program evolution

 

Question 45

 

Which one of the following is NOT an internal growth strategy?

 

(a)    Vertical integration

 

(b)   Market development

 

(c)    Joint venture

 

(d)   Innovation

 

Question 46

 

Which one of the following statements about employee referrals as a job recruitment method is true?

 

 

 

(a)    Compared with other internal recruiting methods, employee referrals result in the highest one-year survival rate.

 

(b)   The employee referral approach benefits only the employer and not the employee.

 

(c)    The informal employee referral approach is a very low-cost recruitment method.

 

(d)   The employee referral process is a useful method of increasing diversity.

 

(e)   An organizations that relies heavily on employee referrals will have no difficulty in complying with equal employment opportunity goals.

 

 

 

Question 47

 

 

 

If a company has a federal contract of more than $50,000 and has 50 or more employees, it________.

 

 

 

(a)    Must pay its male and female equally

 

(b)   Must have job descriptions for every job

 

(c)    Is legally required to maintain specified number of minority employees

 

(d)   Must have and abide by an equal employment policy

 

(e)   Must have  a mission statement that supports diversity

 

 

 

 

 

 

 

Question 48

 

Webb Greenhouse is looking for an accomplished gardener/salesperson. Studies have shown that the best recruiting method to fill this position is / are_____

 

 

 

(a)    Ads in the local newspapers

 

(b)   A notice in the local gardening club newsletter

 

(c)    Posting the position on the company Bulletin board

 

(d)   Applications from walk ins

 

(e)   None of the above, research shows no clear differences in employment experiences from any one source.

 

Question 49

 

Which term describes the process of gathering, analyzing, and synthesizing information about the jobs that are being done and any new jobs that are envisaged?

 

(a)    Job description.

 

(b)   Job analysis.

 

(c)    Job specification.

 

(d)   Human resource inventory.

 

Question 50

 

__________ is the process of attempting to locate and encourage potential applicants to apply for existing or anticipated job openings.

 

(a)    Recruitment

 

(b)   Selection

 

(c)    Compensation

 

(d)   Placement

 

Question 51

 

Which statement presents a condition that makes blowing the whistle on a company not just permissible but obligatory?

 

(a)    A threat of serious harm exists.

 

(b)   The whistleblower has exhausted all internal channels for resolving the problem.

 

(c)    The harm to be prevented overrides the harm done to the firm and to other employees

 

(d)   The whistleblower has good reason to believe that blowing the whistle will prevent the harm.

 

 

 

 

 

 

 

 

 

 

 

Question 52

 

To act so that no harm is done to a client would be defined as :

 

(a)    Nonmaleficence.

 

(b)    Autonomy

 

(c)    Beneficence.

 

(d)   Justice

 

Question 53

 

A Salesperson is given public recognition and a large bonus for making a valuable sale that he or she obtained using unethical tactics. This is an example of :

 

(a)    Creating a prospect for reward for unethical behavior

 

(b)   Creating a prospect for reward for ethical behavior

 

(c)    Failing to erect barriers against ethical behavior

 

(d)   Failing to erect barriers against unethical behavior

 

(e)     Obedience to authority.

 

Question 54

 

Although about______percent of American companies have a written code of ethics, surveys indicate that ethical codes are found________ frequently outside the United States.

 

(a)    90; more

 

(b)   90:Less

 

(c)    50; more

 

(d)   50; less

 

(e)   50; less

 

Question 55

 

Which of the following IS NOT an example of the charity principle?

 

(a)    Endowing public libraries.

 

(b)    Supporting settlement houses for poor.

 

(c)     Supporting a governmental protection agency.

 

(d)   Donating money to a family-counseling center.

 

Question 56

 

Many pollution control efforts have:

 

(a)    Relatively short payback periods.

 

(b)   Lon-term positive effects on profitability

 

(c)    Relatively short payback periods and long-term positive effects on profitability

 

(d)   Relatively long payback periods.

 

 

 

Question 57

 

The right to self-determination and freedom from the control of others is called:

 

(a)    Beneficence

 

(b)   Justice

 

(c)    Fidelity

 

(d)   Autonomy.

 

Question 58

 

Reina sells tires at extremely high prices in her home country. However, once a particular model of tire is outdated, she sells the tires in another country at a cost lower than the cost of exporting the tires. Reina is participating in:

 

(a)    Price gouging.

 

(b)   Evacuating

 

(c)    Extricating

 

(d)   Dumping

 

(e)   Unloading

 

 

 

Question 59

 

 

 

Human rights are :

 

 

 

(a)     The standards of treatment to which all people are entitled.

 

(b)   Can safely be ignored by international companies

 

(c)    Defined in the United Nations Global Compact

 

(d)   Of no interest to customers of international companies.

 

Question 60

 

Bribes or payoff request:

 

(a)    Are acceptable if they are in the form of large cash disbursements.

 

(b)   Are illegal in the united Sates only if money is the medium of exchange.

 

(c)    Have been deemed acceptable by the U.S. Foreign corrupt Practices Act.

 

(d)   Are frequently associated with nondurable consumer goods.

 

(e)   Are frequently associated with large construction contracts

 

 

 

 

 

 

 

 

 

Question 61

 

A Journal entry recording an accrual:

 

(a)    Results in a better matching of revenues and expenses.

 

(b)   Will involve a debit or credit to cash.

 

(c)    Will affect balance sheet accounts only.

 

(d)   Will most likely include a debit to a liability account.

 

Question 62

 

The purpose of the income statement is to show the:

 

(a)    Change in the fair market value of the assets from the prior income statement

 

(b)   Market value per share of stock at the date of the statement

 

(c)    Revenues collected during the period covered by the statement.

 

(d)   Net income or net loss for the period covered by the statement.

 

Question 63

 

A fiscal year:

 

(a)    Is always the same as the calendar year.

 

(b)   Is frequently selected based on the firm’s operating cycle.

 

(c)    Must always end on the same date each year

 

(d)   Must end on the last day of a month

 

Question 64

 

In an inflationary economic environment, the selling price set for a firm’s products will:

 

 

 

(a)    Not be affected by the cost flow assumption used.

 

(b)   Be higher if last in First Out is used than if First In First Out is used.

 

(c)    Be higher if First In First Out is used than if Last In First Out is used.

 

(d)   Be derived from the weighted average cost of inventory.

 

Question 65

 

The tendency of the rate earned on stockholders’ equity to vary disproportionately from the rate earned on total assets is sometimes referred to as:

 

(a)    Leverage.

 

(b)   Solvency

 

(c)    Yield.

 

(d)   Quick assets

 

 

 

 

 

Question 66

 

Which of the following is not a transition to be recorded in the accounting records of an entity?

 

(a)    Investment of cash by the owners.

 

(b)   Sale of product to customers.

 

(c)    Receipt of a plaque recognizing the firm’s encouragement of employee participation in the United Way fund drive.

 

(d)   Receipt of Services from a “ quick-print” shop in exchange for the promise to provide advertising design services of equivalent value.

 

Question 67

 

The Journal entry to record the sale or disposition of a depreciable plant asset always includes:

 

(a)    Recognition of a gain.

 

(b)   A debit to the accumulated depreciation account and for the related accumulated depreciation

 

(c)    Recognition of a loss.

 

(d)   A debit to the asset account for the book value of the asset.

 

Question 68

 

The amount of the average investment for a proposed investment of $60,000 in a fixed asset, with a useful life of four years, straight-line depreciation, o residual value, and an expected total net income of $ 21,600 for the 4 years, is:

 

(a)    $10,800

 

(b)   21,600

 

(c)    5,400

 

(d)   $30,000

 

Question 69

 

For which of the following reconciling items would an adjusting entry be necessary?

 

(a)    A deposit in transit.

 

(b)   An error by the bank.

 

(c)    Outstanding checks.

 

(d)   A bank service charge.

 

 

 

Question 70

 

The principle of consistency means that:

 

 

 

(a)    The accounting methods used by an entity never change.

 

(b)   The same accounting methods are used by all firms in an industry

 

(c)    The effect of any change in an accounting method will be disclosed in the financial statements or notes thereto.

 

(d)   There are not alternative methods of accounting for the same transaction