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Case Study Essay

Read “The New Career Development Program that Ruins Careers Case” from Shockley-Zalabak’s Fundamentals of Organizational Communication from this unit’s studies. Apply the theory you learned in Chapter 9 to this situation by preparing an essay based on the discussion questions at the end of the case study. Be sure to discuss the conflict preferences, strategies, tactics, and emotions displayed by all of the participants involved in the situation.

Note: It is important that you thoroughly interpret and answer all four of the questions at the end of the case study. This applies to question three in particular. A careful reading of the case shows that any attempt to resolve the conflict has to include deciding who will run the project. If you read the case too quickly and do not analyze it, you may be apt to submit a response such as “Jane should think about it and then make a decision” or “Jane should have another meeting and then make a decision.” These types of answers for question three show a lack of careful consideration of the case, which will cost you points.

The important part to answering question three is that you suggest which individual or individuals Jane should pick to lead the project and that you provide detailed rationale for the decision. Case studies such as the one assigned here allow you an opportunity to work through difficult work decisions and make your best decision given the information available.

So, for the third question, make sure you take a stand based on what is known about the case and what you have learned from the course, and pick a leader and provide detailed ideas about why you think the person you have chosen might work best.

Submit your essay as an attachment to this assignment.

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Summary

It is time to choose an organizational communication scenario to use as the case study for your final project. Most learners choose a problem or issue they are experiencing at their current workplace, but you may use any of the following:

  • A former place of employment.
  • A club.
  • A committee.
  • An organization for which you volunteer.

If your organization is larger than 500 employees, you may choose to concentrate on a communication situation pertaining to a particular section or department.

Review the requirements of the final project before choosing your scenario. Carefully choose a situation that will serve as an example or illustration of an organizational problem that needs to be resolved.

Submit your choice in a properly formatted and cited paper long enough to adequately introduce your organization and present a high-level description of the scenario you have chosen to study. This assignment will serve as a section of your final project. Take into account the knowledge and skills you have acquired from completing the iGuide tutorials in Unit 6.

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